ANMAR IT
The leading provider
 
Our news
JAN 1, 2015
Telework: ‘Work from home’ project to begin

The ministry of Labor officially announced the new telework program , in the hope that it will encourage Saudi women to work, as well as open more employment opportunities for disabled people.. Read more

Dec 1, 2014
ANMAR IT Lunched E-FAX new service

E-fax: lets you send and receive faxes over the Internet, from any device with email access (yes, even your mobile phone). No more paper jams, busy signals or waiting by a fax machine.

 

 

 

Mission & Vision

Serve Customers with a passionate approach using innovative business solutions. Our key goal is to enhance the customer experience, deliver the sophisticated solutions to the Customers on time and within the budget

 

 

 

 

Contact Us

If you have any questiong about our products or something else, please email us or call us. We'll get in touch with you as soon as possible.


Address: P.O Box 230919, Riyadh 11321
Tel : 011 4732525, Fax : 011 4728838
Email Us : support@anmarit.com

 

 

Ticketing System.

ANMAR IT Ticketing System (Help Disk): Provides a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them. It is a means of managing incoming inquiries, complaints, support requests, defect reports, and other communications.

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ANMAR IT Ticketing System has the ability to merge multiple requests about the same incident, thus making it possible to work on an incident rather than on singular requests. It is a multiuser system which means that multiple agents may work simultaneously on the tickets ,reading the incoming messages, bringing them in order, and answering them. It is highly scalable, capable of handling thousands of tickets per day and a nearly unlimited number of simultaneously working agents

 

By using a multilingual web user interface, ANMAR IT Ticketing System is usable independently from the respective operating systems since it is operated from a web browser . Furthermore, this facilitates the usage of ANMAR IT Ticketing System by external agents or even customers participating in, working on or contributing to tickets

 

 

Service Features:

 

Ticket Management

  • Ticket creation via web, email, phone, fax, PDA, SMS or SOAP/XML.
  • Templates for ticket and auto responses
  • Queue-based definition of recipient and sender addresses, signatures and text elements
  • Computer Telephony Integration (CTI) support
  • Optimized fulltext search of all tickets

 

Service Catalog

  • Hierarchical structure of all active services including their quality and price
  • Drive escalations based on SLAs instead of queue-based escalations
  • Assign a working time calendar to define Service Level Windows and availability
  • Define time spans like escalation time, response time, resolution time, update time and minimum time     between incidents to allow OTRS to automatically track your SLAs
  • SLA reporting

 

Self Service

  • Creation and Management of own service requests via web access
  • Browser based access to your own customer web frontend
  • Real-time information on ticket status and progress as well as history
  • Individual, pre-structured templates for easy data logging and further classification

 

If you have any questions about our products or something else, please email us or call us. We'll get in touch with you as soon as possible.


Address: P.O Box 230919, Riyadh 11321
Tel : 011 4732525, Fax : 011 4728838
Email Us : support@anmarit.com