ANMAR IT
The leading provider
 
Our news
JAN 1, 2015
Telework: ‘Work from home’ project to begin

The ministry of Labor officially announced the new telework program , in the hope that it will encourage Saudi women to work, as well as open more employment opportunities for disabled people.. Read more

Dec 1, 2014
ANMAR IT Lunched E-FAX new service

E-fax: lets you send and receive faxes over the Internet, from any device with email access (yes, even your mobile phone). No more paper jams, busy signals or waiting by a fax machine.

 

 

 

Mission & Vision

Serve Customers with a passionate approach using innovative business solutions. Our key goal is to enhance the customer experience, deliver the sophisticated solutions to the Customers on time and within the budget

 

 

 

 

Contact Us

If you have any questiong about our products or something else, please email us or call us. We'll get in touch with you as soon as possible.


Address: P.O Box 230919, Riyadh 11321
Tel : 011 4732525, Fax : 011 4728838
Email Us : support@anmarit.com

 

 

Hosted Contact Center.

ANMAR IT Hosted Contact Center Service : Our customers consistently tell us that the speed and ease of our deployments make us stand out from the competition. Your contact center can be up and running in days, not months, and you can scale up or down with one easy phone call .

image 2

 

 

ANMAR IT designs, develops, installs, hosts, trains, supports, maintains, and updates Anmar Contact centre to fit customers dynamic needs.

Using Anmar CC, agents receiving and answering calls could be located anywhere in the Kingdom of Saudi Arabia or abroad. Agents are working from their offices or homes, can attend calls. An extension is created for each agent having an Internet connection. So, Kingdom wide calls to the 9200 will be answered by Agents , while internal communications or calls within extensions are going to be cost free (VoIP). Number of extensions given are up to 60 extensions (could be more), and number of concurrent calls are up to 30 concurrent calls (could be more).

 

A sophisticated reporting mechanism is available, where number of calls dialed, received, answered, missed, or dropped are given in details with a graphical representation. Also number of waiting calls, duration of each call, caller identification, average time of answering a call, as well as calls recording.

 

 

Service Features:

 

•  A hosted full feature 9200 (Unified Number) number by Anmar.

•  Calls are received from mobiles, or land lines.

•  Agents answer using, hard phones, or soft phones.

•  IVR recording to give choices to the caller. Like choosing between English and Arabic or choosing a certain    department to answer. Plus the possibility of voice streaming instructions or ad messages or seasonal    greetings.

•  Call transfer, call conference, forward calls, call evaluation, and channel monitor for all agents.

•  Inbound calls and password protected outbound calls (optional)

•  Agents location is anywhere in the world as long as an agent has a 2Mpbs of Internet.

•  Ticketing System for customers

•  Regular management reports, daily, weekly, and monthly

•  Highly reliable call centre, Call recording of agent-customer.

•  Support for 24/7/all year, Automatic Call Distribution.

• Supports Both E1 and PSTN Lines. (Digital, SIP Trunk and Analogue lines), Authentication, Automated    Attendant, Blacklists

•  Voice mail, Conferencing, Caller ID, Call Waiting, Call Forward on Busy, Call Forward on No Answer, Call    Monitoring, Graphical Call Management, Call Forwarding.

•  Channel Spying or monitoring, Call Recording, After Office Hours Messages.

•  Reporting, Call Detail Records, Call recording.

• Provide learning management system and online training (Communication/Soft Skills, IT Skills and Business rules).

 


Fill and submit the following Contact Center Service subscription form:


First Name*: Last Name*:
Company Name*: National ID/CR*:
P.O Box*: City*:
Mobile*: Tel*:
Number of Channels*: Email Address*:
Number of Agents*:  


 

If you have any questions about our products or something else, please email us or call us. We'll get in touch with you as soon as possible.


Address: P.O Box 230919, Riyadh 11321
Tel : 011 4732525, Fax : 011 4728838
Email Us : support@anmarit.com